BS PD ISO/IEC TR 22446:2017

BS PD ISO/IEC TR 22446:2017 establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.

This process ensures successful deployment and service performance criteria fulfilment.

This process is based on a predictive performance evaluation method and a related repository.

This document is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC 20000-1.

Cross References:

ISO/IEC 25010:2011

ISO/IEC 2382:2015 ED1

ISO/IEC/IEEE 24765:2010

ISO/IEC 20000

All current amendments available at time of purchase are included with the purchase of this document.