AS ISO/IEC 30105.2:2017
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Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes, Part 2: Process assessment model (PAM)
Adopts ISO/IEC30105-2:2016, which serves as a process assessment model for organizations providing ITES-BPO services that conform to the requirements of ISO/IEC33004 and supports the performance assessment by providing indicators for the interpretation of the process purposes and outcomes, as defined in ISO/IEC24774, and the process attributes, as defined in ISO/IEC33020.
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